Returns & Refund Policy
Returns & Refunds
Try your purchases on in the comfort of your own home and if you need to send them back, you have 7 days from the date you received your order to return.
Please make sure your items are returned new, unused and with all Minitotz and designer garment tags still attached. Returns that do not meet our policy will not be accepted and will be sent back to the customer at your own cost. Kindly note that refund, if any, will be processed in the form of store credits. Delivery/Courier Fee will not be refunded.
Due to hygiene reasons, pillows/pillow cases/underwear/socks/face shields/masks/filters, cannot be returned.
Please note that discounted/sale item is not returnable/refundable.
STEPS TO RETURN
(i) Drop us an email to sales@minitotz.com indicating the following information -
a) Order Number -
b) Your Name -
c) Item which you would like to return -
d) Reason for return - e.g. Too large
(ii) Once our team received your request, we will check if the item is eligible for return and revert to your email with the status within 48hrs (during working days). Kindly avoid sending in multiple requests via various channels like messenger/whatsapp/email as this will cause delay in the response.
(iii) Please send the item back to the address provided in our reply email via trackable method.
Kindly ensure that the returning item has the tags intact and in it's original packaging. Please put the item into another paper/plastic bag and seal it up so that it will not be damaged during transit. We reserve the right to refuse your return if your item does not meet the above conditions and item will be mailed back to you at your cost.
Our Office Address -
56 Kallang Pudding Road #06-09 Singapore 349328
Due to hygiene reasons, pillows/pillow cases/underwear/socks/face shields/masks/filters, cannot be returned.
Please note that discounted/sale item is not returnable/refundable.
No Exchanges - We do not provide exchange service for sizes. Kindly refer to the product's size chart which our team took great care to compile for you before you place your order. You can return an item if item is eligible for return and purchase a new item.
Please contact us via email at sales@minitotz.com if you have any questions.
(*we reserve the right to refuse your return if your item does not meet the above conditions)